"Your Way" My ASS
Friday, February 23, 2007
I had the worst fast food experience of my life last night. Due to the enormity of my mommy guilt at having ignored the children for the past 2 weeks, I decided to take them to the Burger King that's down the street from my house. They have this play area with an enormous train and these caboose-looking tables, and they really like going there, so off we went. My first hint of trouble came when I ended up having to park a solid 20 spots away from the front door...looking inside, it looked empty, so I was rather confused...but whatever. The kids had already seen the bright lights of flame broiled goodness, so there was no turning back.
We walked in to find an absolute ruckus at the front counter. There had to be 8 teenaged boys standing there, ordering food, shooting the breeze with those on duty...it became clear that they worked there, and it was their night off. Free whoppers, bitches! Guess that's why I couldn't get a parking space. I got up to the cashier and started ordering, when she suddenly stopped and turned to the crowd at the other end of the counter.
"GUYS. I CAN'T HEAR THE CUSTOMER. SHUT THE HELL UP."
The ruckus continued...
"HELLOOOOOO!!! KNOCK IT OFF. FUCK!"
My jaw dropped. She didn't bat an eye, kept right on tapping away like it never happened. I smiled and continued ordering. I earmuffed Youngest Child in case of another cashier outburst.
As if on cue, Youngest Child started whining for chocolate milk, which I promised him was forthcoming. The cashier handed us white milks and announced that chocolate was all gone, and the poor kid promptly delved into an emotional breakdown. I handed him a tissue to blow his nose while I filled up Oldest Child's cup with Hawaiian Punch. By this time, our tray was ready, and I noticed that my onion rings were actually french fries. I brought this to my friendly cashier's attention who, without a word, turned to grab an order of onion rings and literally dropped them on my tray.
"Uh, could I have some sauce please?"
This request was met by a sharp intake of breath and a roll of the eyes. She had to go out back, and was not pleased at the prospect. She took her sweet time as I continued to comfort Youngest Child, who was still wracked with sobs and mourning his lost chocolate milk. Again, sauce was dropped from a height of 2 feet from the counter.
We walked into the kiddie area, and Youngest Child, who had calmed a bit, started wailing again. The big train was GONE, leaving the caboose tables looking mighty dejected and lonely, but we were at a point of no return so we sat down and tried to make the best of it. As we settled in, we noticed that our ears were being assailed by Christmas music (it IS almost March, right?) being blared from the overhead speakers, literally twice as loud as it was in the normal seating area. The TV with cartoons was drowned out by some chick wailing about trees being cut down for the holidays. I was going to just deal with it until I noticed that I ended up with 2 hamburger kids meals and 1 chicken tender meal instead of the other way around. Middle Child opened his bag and started bawling when he saw this renegade burger, so I grabbed his bag and took him to the counter for his tenders.
The cashier, again, was not thrilled to see me. She turned, grabbed a box of tenders, and dropped them on the counter. Her manager was even standing there. "Maybe you could apologize for the mix up, Adrienne?" She walked out back without a word. While I was there, I asked the guy if he could turn down the Christmas music just a tad. He promised he'd get right on it.
As we were finishing up, this 16 year old kid wandered into the room. "Did you want the music turned down?" Uh, sure, but we're almost done at this point, so whatever. He walked back to the counter and started messing with knobs. The music got louder, and the air conditioning kicked on full blast, blowing directly onto our table. Youngest Child started crying...again. Middle Child put his coat on and shivered. I saw the kid walk away from the knobs, satisfied that he'd done his duty, so I knew we were screwed. We stuffed what was left of the kids' meals into the bags and ran out of there.
As we walked out, the BK off-duty hooligans all sped away in their respective vehicles, leaving 8 empty spots right up front. I gritted my teeth and kept walking to my own car, which was about 5 miles away. Youngest Child decided to jump into a snowbank and soaked himself right up to his butt. I have pretty much vowed never to go to Burker King ever again. That place sucks donkey balls.
We walked in to find an absolute ruckus at the front counter. There had to be 8 teenaged boys standing there, ordering food, shooting the breeze with those on duty...it became clear that they worked there, and it was their night off. Free whoppers, bitches! Guess that's why I couldn't get a parking space. I got up to the cashier and started ordering, when she suddenly stopped and turned to the crowd at the other end of the counter.
"GUYS. I CAN'T HEAR THE CUSTOMER. SHUT THE HELL UP."
The ruckus continued...
"HELLOOOOOO!!! KNOCK IT OFF. FUCK!"
My jaw dropped. She didn't bat an eye, kept right on tapping away like it never happened. I smiled and continued ordering. I earmuffed Youngest Child in case of another cashier outburst.
As if on cue, Youngest Child started whining for chocolate milk, which I promised him was forthcoming. The cashier handed us white milks and announced that chocolate was all gone, and the poor kid promptly delved into an emotional breakdown. I handed him a tissue to blow his nose while I filled up Oldest Child's cup with Hawaiian Punch. By this time, our tray was ready, and I noticed that my onion rings were actually french fries. I brought this to my friendly cashier's attention who, without a word, turned to grab an order of onion rings and literally dropped them on my tray.
"Uh, could I have some sauce please?"
This request was met by a sharp intake of breath and a roll of the eyes. She had to go out back, and was not pleased at the prospect. She took her sweet time as I continued to comfort Youngest Child, who was still wracked with sobs and mourning his lost chocolate milk. Again, sauce was dropped from a height of 2 feet from the counter.
We walked into the kiddie area, and Youngest Child, who had calmed a bit, started wailing again. The big train was GONE, leaving the caboose tables looking mighty dejected and lonely, but we were at a point of no return so we sat down and tried to make the best of it. As we settled in, we noticed that our ears were being assailed by Christmas music (it IS almost March, right?) being blared from the overhead speakers, literally twice as loud as it was in the normal seating area. The TV with cartoons was drowned out by some chick wailing about trees being cut down for the holidays. I was going to just deal with it until I noticed that I ended up with 2 hamburger kids meals and 1 chicken tender meal instead of the other way around. Middle Child opened his bag and started bawling when he saw this renegade burger, so I grabbed his bag and took him to the counter for his tenders.
The cashier, again, was not thrilled to see me. She turned, grabbed a box of tenders, and dropped them on the counter. Her manager was even standing there. "Maybe you could apologize for the mix up, Adrienne?" She walked out back without a word. While I was there, I asked the guy if he could turn down the Christmas music just a tad. He promised he'd get right on it.
As we were finishing up, this 16 year old kid wandered into the room. "Did you want the music turned down?" Uh, sure, but we're almost done at this point, so whatever. He walked back to the counter and started messing with knobs. The music got louder, and the air conditioning kicked on full blast, blowing directly onto our table. Youngest Child started crying...again. Middle Child put his coat on and shivered. I saw the kid walk away from the knobs, satisfied that he'd done his duty, so I knew we were screwed. We stuffed what was left of the kids' meals into the bags and ran out of there.
As we walked out, the BK off-duty hooligans all sped away in their respective vehicles, leaving 8 empty spots right up front. I gritted my teeth and kept walking to my own car, which was about 5 miles away. Youngest Child decided to jump into a snowbank and soaked himself right up to his butt. I have pretty much vowed never to go to Burker King ever again. That place sucks donkey balls.
3 Comments:
At 2/26/2007 12:47 PM, Anonymous said…
Honestly--I would cut and paste your entry and mail it to every Burger King HQ office I could find. This is happening more and more and is NOT acceptable. People need to be held accountable for their own bad behavior. Stephanie
At 2/27/2007 7:11 AM, Anonymous said…
I had a similar experience recently at Papa Gino's AND KFC.
Let us face facts... these companies want to pay someone minimum wage. Only kids are going to work for that. And what do kids care about a "crappy minimum wage job?" They don't. So they chat. They act as ignorant to the world as they truly are... and that is the sum of it all.
All you can do is tell them to straighten the fuck out while you are there.... or complain to HQ and get some free food coupons. Same ol' same ol'.
At 3/08/2007 10:10 AM, my3texasboys said…
I'd tell you to complain to HQ but all they would do would offer some lousy "I'm so sorry I will have a talk with the manger" and offer coupons to visit again. Yeah like you really want to do that. I did the same thing last week with Taco Bell because my husband and neighbor both had food poisoning from eating their on the same night but yet since they sold 300 bean products and no one complain it couldn't have been their food. Hell they have no number on their drive through to complain too and don't give damn receipt. How in the hell do you expect someone to complain. Plus stomach virus' are going around so most probably assumed that is what it was. I know it wasn't that since no one else in my house got sick. Damn bastards aren't getting my money again.
Sorry you had crappy service. I'd suggest writing to your local newspaper complaining about the lack of respect from local teenagers and businesses and see if that doesn't get you some results.
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